FAQ


GENERAL QUESTIONS

When are you open, what are the hours of operation?

Tidal Cove is open Monday - Thursday from 9am - 5pm and Friday - Sunday from 9am - 6pm with the attractions running Monday - Sunday from 10am - 5pm.

What is a resort day membership?

We’re not an ordinary waterpark, admission includes access to Tidal Cove Waterpark along with additional access to the amenities of JW Marriott Miami Turnberry Resort & Spa.

Are outside coolers, food or drink permitted into the waterpark?

Unfortunately, outside coolers, food or drink are not permitted into Tidal Cove. However, there are many dining options inside the park for your enjoyment. For more information please visit our dining options.

Is food & beverage available for purchase?

Tidal Cove has two restaurants; Surf House Bar & Grill, a market-fresh full-service grill and Freestyle, the park’s quick-serve food venue. Poolside and bottle service is also available from the comfort of your lounge chair or cabana.

What are the requirements to ride the attractions?

Tidal Cove aims to create an enjoyable experience for all. For the safety of our guests, we do have height & weight restrictions on select attractions and restrictions do vary. Please see individual attractions for specific information on height and weight parameters.

Does Tidal Cove provide towels?

Yes, complimentary towels are available to be used while visiting the park.

Do you allow pool toys and personal floaties?

We do not allow pool toys or personal floaties. Tidal Cove provides all approved floatation devices for our pools and attractions.

Do you provide FlowRider® lessons?

Of course! We provide 30-minute lessons throughout the day for $45, per person. Make sure to reserve your time. 

What do I do with my valuables?

We highly recommend leaving them at home, in your hotel room or rent a cabana which includes a safe for your daily use.

What happens when I leave my lounge chairs to go back to my hotel room and/or to enjoy the attractions?

Due to the capacity of the pool and the limited amount of chairs, we have a one-hour return policy. If you do not return to your chairs after one hour, we reserve the right to collect your items and provide the chairs to other guests. We will be providing ‘Out Making Memories’ passes for those enjoying the water attractions.

What’s an ‘Out Making Memories’ pass?

Our Tidal Cove seat placeholder to communicate to our associates that you are out having a splashing good time.

What if my party gets separated?

Establish a time and place to meet. If your kids are old enough to be on their own, make sure they check in periodically for sunscreen and drink breaks. If you do get unintentionally separated, alert any staff member.

Are swim diapers required?

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Tidal Cove retail.

Is the water heated?

Yes to a perfect 84 degrees all year long! 

Are pets allowed?

We reserve the enjoyment of the park to humans only, please leave your pets at home.

What is the minimum age for children without adult supervision?

Anyone age 16 and under must be accompanied by an adult. 

Are toddler-friendly areas offered?

Yes, our emoji-themed Kids’ Cove is ideal for small children. Swim diapers are required for all children who are not toilet-trained. 

Do you search bags upon entry?

Yes, all bags are searched prior to entry.

What is your photography / drone policy?

No drone flying or professional photography via drone is permitted on or Tidal Cove Miami / JW Marriott Miami Turnberry Resort & Spa except for pre-approved instances involving specific events. For the privacy of other guests, no general footage of the resort is permitted. For inquiries, please contact marketingPR@fbdev.com.

PRICING

How much is admission?

Our pricing varies by season, view the most up to date pricing HERE. Pricing is the same for all ages, children three & under are free.

Where can I purchase tickets?

We call our “tickets” resort day memberships since they include a whole lot more than entry to the park. Memberships can be purchased online or at the pool concierge.

Where can I get discounted resort day memberships?

For the best discount, purchase your tickets in advance online.

I am not going to swim. Do you have a spectator rate?

Tidal Cove is a participatory park and therefore, we do not offer a discount for those who choose not to swim. 

May I leave and re-enter the park without a charge?

You may exit the park and re-enter throughout the day as long as you are wearing your original, unaltered wristband.

How much is parking?

Valet day parking is $25. 

Is there a refund policy?

Tidal Cove has a no refund policy.

What if there is inclement weather on the day of my visit?

For the safety of our guests, outdoor attractions will be temporarily suspended until severe, inclement weather passes. We do not offer rain checks or refunds.

Do I need to bring cash or do you accept debit & credit cards?

We accept cash, debit cards, credit cards, and room charges (for guests staying at JW Marriott Miami Turnberry Resort & Spa). For your protection, Tidal Cove requires that a valid ID be presented at the time of any debit or credit card transaction. 

DRESS CODE

What may I wear at Tidal Cove?

Tidal Cove is a family waterpark, please dote appropriate, conservative swimwear only. Swimwear should be lined and may not be transparent at any time. Revealing swimwear, thong or t-back swimwear bottoms will not be permitted. Cutoff jeans, denim clothing, hard metal objects, t-shirts or shoes cannot be worn on the body contact slides. 

Do I need footwear?

Tidal Cove walkways, like any pavement, absorb the sun’s heat. We strongly recommend that you wear some type of secure footwear. If you did not bring proper footwear, you can purchase footwear at our retail store. Footwear will not be allowed on water slides. 

Does Tidal Cove provide life jackets?

Life jackets are available at Kids' Cove and by the waterslides. 

What if I forgot my bathing suit, sunglasses or sunscreen?

All of these items and many more may be purchased at our retail shop inside of Tidal Cove. The retail shop accepts cash or credit cards.

CABANAS & PRIVATE PARTIES

Are cabanas available?

Twenty-five luxury cabanas are available to rent daily. Cabana rentals do NOT include admission to Tidal Cove, both are available for purchase online.

How many guests fit in a cabana?

Each cabana seats up to ten (10) guests. For private parties or special events of greater than ten, please contact the Lifestyle Sales Team.

What is included in the cabana rental fee?

Each is a luxurious oasis furnished with all the essentials you need for a perfect day of play, including a flat-screen TV, personal safe for storing your valuables, a mini-fridge stocked with water, sodas and a fresh fruit platter, and personalized cabana service.  

Cabana rentals do NOT include admission to Tidal Cove, both are available for purchase online.

Do I need to purchase resort day membership tickets if I rent a cabana?

Yes, make your reservation online.

Can I celebrate my or my child’s birthday at Tidal Cove?

Yes, we would be ecstatic to celebrate this special day with you! Please contact the Lifestyle Sales Team for more information.

HEALTH & SAFETY

Do you provide first aid at Tidal Cove?

All of Tidal Cove’s water safety employees are trained in CPR and first aid. The park also has a first aid station manned by an EMT daily.

Am I allowed to smoke in the waterpark?

Tidal Cove is a smoke-free facility. This includes cigarettes, cigars, chewing tobacco, and all vaporizing devices

RESORT QUESTIONS

Is waterpark admission included with overnight stays?

Guests of JW Marriott Miami Turnberry Resort & Spa enjoy complimentary access to Tidal Cove. Access is included in all rates and packages as part of the resort fee. Entrance to Tidal Cove Waterpark is based on the designated occupancy per room type.

How can I make a reservation?

Book your stay online or contact reservations at 305.932.6200. 

What is the resort fee?

In addition to standard room rates, there is an additional $40 USD daily resort fee. JW Marriott Miami Turnberry Resort & Spa provides our guests with comforts, conveniences, and experiences to relax and enjoy our resort, inclusions of the daily resort fee are:

  • Use of the resort’s bikes
  • Round-trip transportation to Aventura Mall and beach access
  • Access to Tidal Cove Waterpark
  • Access to the Relaxation Lounge located on the 2nd floor of the Spa with complimentary light snacks and drinks (for guests 18 and older)
  • Access to the driving range with unlimited use of range balls
  • Local and 800 calls
  • Children three years and younger dine complimentary at CORSAIR (children’s menu)
  • Evening housekeeping service (by request)
  • Daily newspaper
  • Shoeshine (provided through Golf in the member’s locker room).

Can extra guests be added at check-in?

Entrance to Tidal Cove Waterpark is based on the designated occupancy per room type. Please select the accurate guest count in your reservation to ensure appropriate access to Tidal Cove Waterpark and other amenities.

What are the check-in and check-out times?

4.00 pm & 11.00 am respectively, early check-in & late check-out are based upon availability and subject to a minimal fee.