Safety Procedures at the Park

At Tidal Cove Waterpark, the safety of you and your family is absolutely paramount. Considering the public nature of our outlets and attractions within the resort, we take our responsibility toward health and cleanliness extremely seriously. For this reason, in light of COVID-19, we are implementing a new set of stringent protocols and guidelines to keep the waterpark’s common spaces and the wellbeing of its guests as safe as possible.

Highlights

  • Frequent Disinfecting Icon

    Frequent Disinfecting

    All chaise lounges will be sanitized between guests with 200 ppm mobile chlorine misters

  • social distancing & sanitation requirements  Icon

    social distancing & sanitation requirements

    Floor markers and plexiglass barriers have been added to all queue areas and counters. Guests are required to wear a facemask.

  • high touch objects  Icon

    high touch objects

    We are maintaining sanitization logs for all high-touch surfaces in the waterpark.

  • Take-Out and Delivery Icon

    Take-Out and Delivery

    All tables at Surf House will be spaced out a minimum of 6 feet from each other, and all dining areas will operate at 50% capacity.

  • Dedicated Team Icon

    Dedicated Team

    All associates at Tidal Cove will go through continued sanitization and health safety training sessions.

  • Staff Safety Protocols Icon

    Staff Safety Protocols

    All associates are required to undergo temperature checks, wear protective gear, and change their gloves/wash their hands after every interaction.

Updated Precautions

  • Self-dispensing hand sanitizer stations have been installed throughout the waterpark.
  • Temperature checks will be required for all guests and associates upon entry.
  • All guests and associates are required to wear a facemask.
  • Staff will be required to take daily health screening questionnaires.
  • All chaise lounges will be placed in groups of no more than 6, and at a minimum of 6 feet apart from one another.
  • All associates will be maintaining social distancing measures when assisting guests.
  • All restrooms in the park are single occupancy.
  • No self-service of any kind is permitted at this time.

TOP TEN HEALTH & SANITATION COMMITMENTS

From JW Marriott Miami Turnberry Resort & Spa

Under the guidance of the CDC, local government, and health officials, we've instituted an extensive, multi-point safety and sanitization program.

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FOOD & BEVERAGE

All restaurants and bars will reduce seating capacities as directed by local and county ordinances, allowing for a minimum of six feet between each table. Single-use menus with limited items will be used and grab and go facilities will honor social distancing. When made available; In-Room Dining deliveries will be contactless to guestroom doors only and self- serve buffets will be suspended and replaced with a la carte options.

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GUEST SANITATION AMENITIES

Each guest will receive an amenity bag at check-in containing two disposable masks, a bottle of hand sanitizer, and a package of wipes.

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VALET

Valet services have been modified to follow the recommended social distancing practice. Valet attendants will be required to wear and utilize PPE gear (masks and gloves). Attendants will step away six feet, while guests open their own vehicle door. After parking a vehicle, the valet attendant will wipe it down and will switch gloves prior to servicing the next vehicle.

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TRAINING

Returning associates will complete a certified remote workplace disinfection, sanitation and safety training program within 5 days of their return date. All associates will receive training administered by our Cleanliness Champions on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, and Security. Training will be repeated every two months or until the end of the pandemic.

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ASSOCIATE TESTING & TEMPERATURE CHECKS

All JW Marriott Turnberry associates will be tested for COVID-19 and will be monitored daily via non- contact thermometers. Associates confirmed to have a temperature over 99.5°F will not be allowed entry to the property and will be directed towards appropriate medical care. Associates temperature checks will take place daily at our designated associate entrance and will be monitored by our Security Personnel in partnership with Human Resources.

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CLEANING & SANITATION

JW Marriott Turnberry will follow the guidance of the CDC, OSHA, and the World Health Organization. The resort has increased its cleaning and sanitizing protocol in all guestrooms and public spaces with the use of a state-of-the-art electrostatic spray system and hospital- grade multi-surface cleaner. The areas include but are not limited to; front desk check-in counters, elevator and elevator buttons, door handles, public bathrooms, guestroom keys and locks, stair handrails, gym equipment, dining surfaces and seating areas. All bed linen and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. All public restrooms will be equipped with touch-free devices, including sink, soap, and paper towel dispensers.

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HAND SANITATION

Touchless hand sanitizer dispensers will be placed at key guest /associate entrances and contact areas such as driveways, reception areas, the resort lobby, restaurant entrances, meeting and convention spaces, elevator landings, pools, spa, salons and exercise areas.

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SOCIAL DISTANCING

Guests will be advised to practice physical-social distancing by standing at least six feet away from others not traveling with them in all public areas (standing in lines, using elevators or moving around the property). Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Associates will also be reminded to practice physical-social distancing by standing at least six feet away from guests and other associates when possible.

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GUEST TEMPERATURE CHECKS

The resort lobby will have non- invasive temperature checks utilizing standalone body temperature check machines. Anyone displaying a temperature over 99.5°F will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 99.5°F will not be allowed entry to the property and will be directed towards appropriate medical care.

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AM-PM DOC ON PROPERTY

To address medical needs immediately, JW Marriott Turnberry guests have the option to use SKYDOC 24-hours a day to communicate via their computer/cell phone or schedule a doctor to visit in the comfort of their guestroom.